Right of return and exchange
In accordance with the Finnish Consumer Protection Act, consumers have a 14-day right of return and exchange in distance sales. This means that you have 14 days to be satisfied with your purchase decisions after receiving the product. If the product does not meet your expectations, you can exchange or return it within 14 days. The exchanged or returned product must be unused and in selling condition.
If the product does not meet your expectations, you can exchange or return it within 14 days. Before returning the product, please contact our customer service by email firstname.lastname@example.org. The exchanged or returned product must be unused and in selling condition. Include the cover note that came with your order and enter the products you are returning, reason for returning them and your account number in it. You will be refunded in approximately one week. Take the customer return to the Matkahuolto, Posti or DB Schenker outlet from which you picked up the package. The return point will print out a return address card for you. Matkahuolto’s agreement number for customer returns is 9508859 Posti’s agreement number for customer returns is 600774 If you picked up your order from a shop, you can also return it to the same shop. Please take the cover note of your order and your account number with you. You will be refunded in approximately one week. Please note that we do not offer cash refunds for products bought from our resellers. If you want to return a product bought from a retailer, contact the retailer directly. Opa Muurikka will pay for the postage of customer returns. Processing returns and exchanges takes approximately 1–3 weeks. If you have received a broken or defective product or a wrong product, please contact our customer service at email@example.com or on tel. +358 207 229 850.